Terms of service

4T2 D2C terms and conditions

Effective date: 14-01-2022.


  1. identity of 4T2.

 

In these general terms and conditions as well as on the website, "4T2" refers to 4T2 works B.V. incorporated and registered in the Netherlands, having its corporate seat in Haarlem (the Netherlands). The registered office of 4T2 is located at Kleine Houtweg 23, 2012CB Haarlem, the Netherlands, email address: info@4T2run.com. 4T2 is registered in the Trade Register under number 85811866, and Tax ID NL863751180B01.

 

  1. applicability.

 

These general terms and conditions apply to every and all offers of 4T2 for products to be sold by the use of the website, as well as to any and all contracts between 4T2 and the customer in which 4T2 agrees to sell and deliver goods or services to the customer.

 

  1. products.

 

The customer can place orders via the website for the products that are shown on the website at the prices indicated.

 

The products will have the specifications as indicated in the product description of the website. Customer related service, guarantees and assistance are described on the website and in the order confirmation.

 

The customer has a legal guarantee of conformity for the products. If the products do not conform, the customer is entitled by law to remedies for such non-conformity.

 

  1. order process.

 

4.1. A customer may place an order under the condition that the customer:

 

  1. a) provides its correct name and address, phone number, email address, payment details and other required information.

 

  1. b) provides a delivery address that is located in the ‘Area’ as defined below; and

 

  1. c) is the owner or authorized holder of a valid debit/credit card to buy the products if paying with a debit/credit card.

 

4.2. An online order is placed by clicking on the ‘pay now’ button and proceeding to the checkout page.

 

4.3. The customer will be provided with an opportunity to review its order(s), read and accept the general terms and conditions, check the total price of its order(s) and the information it has provided and correct any input errors before confirming its order(s).

 

4.4. An order of the customer that is placed and confirmed does not bind 4T2, but constitutes an offer of the customer to purchase the relevant products in consideration for payment of the applicable prices. All orders must then be formally accepted by 4T2 who may choose not to accept abnormal orders and orders which we suspect are not placed in good faith.

 

4.5. Once 4T2 receives the confirmed order of the customer, 4T2 will send an email to the customer via the email address that customer provided, which acknowledges receipt of the order(s) and setting out details of the ordered product(s). The email will be sent by 4T2 as soon as reasonably practical. This email does not constitute an acceptance of the customer's order(s) – only a confirmation that 4T2 has received it.

 

  1. confirmation of contract.

 

5.1. After receiving the customer's order(s), 4T2 will check whether the relevant product(s) is (are) in stock. The contract between the customer and 4T2 will only be confirmed after 4T2 sends the customer an email confirming the contract and confirming either shipment (shipment confirmation email) that all or part of the product(s) is/are still available and has/have been dispatched. 

 

5.2. 4T2 will not file an accessible copy of this contract, so customer is encouraged to download, save and/or print a copy of the order confirmation and these general terms for his records.

 

  1. price.

 

6.1. The price that is payable for a product will be the price in effect at the time the order is placed and will be set out in the acknowledgement email and in the order confirmation email.

 

6.2. All prices are including Value Added Tax.

 

6.3. All prices listed on the website are excluding the costs for delivery, which will be listed separately during the finalization of the order and can vary from time to time.

 

  1. inaccuracies.

 

7.1. In case of the presentation of the product, the description of the specifications thereof, or the listing of the price 4T2 has made a mistake, and i) it should have been clear for the customer that such constituted a spelling or typesetting error, or ii) in case the customer in the given circumstances within reason could not expect that 4T2 would deliver, or would be able to deliver that product with those specifications for that price, then a valid contract will not be entered into.

 

7.2. In case of such mistake as reference in clause 7.1, the offer of 4T2 is not valid and a contract will not be entered into between customer and 4T2. In such case, 4T2 will not be held to deliver any product that is ordered by customer, nor to reimburse customer for damages suffered.

 

  1. in case of delivery problems.

 

8.1. In case 4T2 discovers after conclusion of the contract that 4T2 can no longer deliver the ordered products (i.e. package is lost during shipment) and is not responsible for this situation, 4T2 will be entitled to terminate the contract. 4T2 will, of course, inform the customer immediately and reimburse any payments made.

 

  1. area.

 

9.1. Products will only be delivered by 4T2 to customers in the EU. Deliveries outside the EU can be requested on an individual base. Contact info@4T2run.com for inquiries.

 

  1. payment.

 

10.1 Payment for the products can take place by either of the following means:

 

  1. a) Credit card (MasterCard or Visa): During the order procedure the customer should fill out his credit card number and expiry date. Customer shall ensure that the exact name is filled out as is stated on the credit card. The payment will be authorised by a third party payment provider online, so the customer will know directly whether or not the payment has been successful; or,

 

  1. b) PayPal: With PayPal the customer can directly transfer the purchase price to 4T2 from the bank account, credit card or PayPal account.

 

  1. c) iDEAL: With iDEAL the customer can directly transfer the purchase price to 4T2 from the bank account, within the trusted internet payment environment offered by customer’s bank.

 

  1. retention of title.

 

11.1. The delivered products will remain the property of 4T2 until the customer has paid all amounts owing under any agreement to 4T2 in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. The customer may not sell, dispose of or encumber products before ownership thereof has passed to the customer.

 

  1. delivery terms.

 

12.1. 4T2 shall deliver any product ordered within 30 (thirty) days after the order confirmation was sent by 4T2 to the customer.

 

12.2. The delivery term constitutes an indication and is not a binding term.

 

12.3. 4T2 shall ensure transport of the product to the address as included in the order confirmation.

 

 

  1. return policy and right of withdrawal.

 

13.1. The customer is entitled to cancel or to terminate the contract within 30 working days of receipt of the relevant item on the delivery address.

 

13.2. The customer has the right to withdraw from or cancel the contract within 30 days without giving any reason.

 

13.3. The right of withdrawal and cancellation only apply to products that were purchased via the website.

 

13.4. The withdrawal and cancellation period will expire after 30 days from the day, on either of the following four dates:

 

  1. a) on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the goods;

 

  1. b) in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the last good;

 

  1. c) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the last lot or piece; or,

 

  1. d) in the case of a contract for regular delivery of goods during a defined period of time on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the first good.

 

13.5. To exercise the right of withdrawal or cancellation, customer must inform 4T2 by an unequivocal withdrawal statement. This can be done by contacting our customer care by sending an email to info@4T2run.com. A model withdrawal form can be found on our website. The model withdrawal form serves as a template and is not obligatory.

 

13.6. To meet the withdrawal or cancellation deadline, it is sufficient for the customer to send his communication concerning his exercise of the right of withdrawal or cancellation or contact our customer care before the withdrawal period has expired.

 

13.7. If the customer withdraws from or cancels the contract, 4T2 shall reimburse to customer all payments received from customer, including the costs of delivery (with the exception of the supplementary costs resulting from its choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay, and in any event not later than 30 days after 4T2 has been informed about customer's decision to withdraw from or cancel this contract, or after 4T2 has received the returned product from the customer, if this is at a later time. 4T2 will carry out such reimbursement using the same means of payment as customer used for the initial transaction, unless customer has expressly agreed otherwise; in any event, customer will not incur any fees as a result of such reimbursement.

 

13.8. 4T2 may withhold reimbursement until 4T2 has received the goods back or customer has supplied evidence of having sent back the goods, whichever is the earliest. Customer will receive an email notification when 4T2 has finished processing customer's return.

 

13.9. Customer shall send back the goods in conformity with the return procedure as stipulated in the return form, which was included with its order, without undue delay from the day on which customer communicates its withdrawal from or cancelation of this contract to 4T2. The deadline is met if customer sends back the goods before the period of 14 days has expired. 4T2 does not assume responsibility for lost shipments.

 

13.10. 4T2 will bear the cost of returning the goods if customer uses the return service and procedure as set out in the return form. Otherwise, the customer will have to bear the direct cost of returning the goods.

 

13.11. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

13.12. In order to ensure that the value of the products is not diminished 4T2 urges the customer:

 

  1. a) Not to damage the product;

 

  1. b) Not to remove tags attached to the product;

 

  1. c) Not to wear, wash, and/or alter the product.

 

13.13. There exists no right to withdraw with regard to: a) the supply of products made to the consumer’s specifications or clearly personalised and/or (b) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

 

  1. conformity.

 

14.1. 4T2 shall deliver the products to the customer which products shall be in conformity with the contract of sale for the relevant Products ("Agreement")

 

14.2. In case there is lack of conformity which exists at the time the Products were delivered, 4T2 shall be liable to the customer, subject however to meeting the requirements for such under the applicable law.

 

14.3. In the case of a lack of conformity, the customer shall be entitled to require an appropriate reduction of the price or have the Agreement rescinded.

 

14.4. In case of rescission of the Agreement, 4T2 may ask the customer to return the products before 4T2 can process the refund. For information on how to return the product to 4T2 please refer to the return form provided when the product was delivered. Once 4T2 receive the product and confirm that there is lack of conformity then 4T2 will process the refund. The customer will receive an email notification when 4T2 has finished processing the return.

 

14.5. 4T2 shall reimburse to the customer all payments received from the customer, including the cost of the product and delivery charges and the shipping costs for returning the product, without undue delay. 4T2 will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless   expressly agreed otherwise; in any event, the customer will not incur any fees as a result of such reimbursement.

 

14.6. 4T2 shall only be liable where the lack of conformity becomes apparent within one (1) year as from delivery of the Products.

 

14.7. The customer must inform 4T2 of the lack of conformity within a period of two (2) months from the date on which the customer detected such lack of conformity.

 

14.8. 4T2 cannot be held liable or responsible for damage that occurs due to the fact that the product is not maintained in accordance with the maintenance instructions, or is not used in accordance with the use instructions, or if the product is used for another purpose than for which it was sold.

 

14.9. 4T2 will not be liable for damage that results from the lack of conformity, to the extent that such damage constitutes: indirect damage, consequential damage, loss of profit or income, loss or business opportunities.

 

14.10. However, in deviation of the above, 4T2 does not exclude or limit our legal liability hereunder in the event of the death or personal injury to you resulting from an act or omission of 4T2.

 

14.11. 4T2 would like to remind you that you have legal rights under applicable national legislation governing the sale of the consumer goods and those rights are not affected by the terms and conditions of this certificate of conformity.

 

  1. personal data.

 

15.1. 4T2 Privacy Policy is applicable. The Privacy Policy can be found on the website as a link in the footer.

 

  1. applicable law.

 

16.1. All legal relationships between 4T2 and the customer are governed by the laws of the Netherlands.

 

16.2. The contract (to which these general terms are applicable) can be entered into in the following languages: English or Dutch.

 

  1. complaints.

 

17.1. If 4T2 made any error related to the order, if the customer has complaints, or if the customer would like to contact 4T2 for other reasons, please contact 4T2 immediately at info@4T2run.com.

 

 

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